Shipping policy

Shipping

 

We deliver all orders within Australia via Australia Posts express post service. When you spend $100 or more at we will ship your order for FREE! When your order is less than $100 you will be charged $15 for post. 

Deliveries are subject to the Australia post terms of service and whilst we can do our best for the product to reach you asap, it is difficult to control especially in the busy holiday seasons. We do not make any guarantees. 

We do not ship orders over $5000. These purchases are available for collection in-store only. Simply show your on-line receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.

We do our best to dispatch orders within 48 hours, however on occasion this is not possible due to items being out of stock. If the item cannot be re-ordered, you will be given a refund. If the item can be re-ordered your order will be placed on backorder, you will be contacted via email with details of your backorder item. You can choose whether to accept the new delivery date of your item or if this doesn’t suit you, you can elect to receive a full refund.

Damage or loss in transit can occasionally happen. If it does, we will take responsibility for it. Please call us Mon-Fri on (03 5623 1773) to organise the return of damaged goods or to report that a parcel has not arrived.

We currently deliver to addresses in Australia only.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please call us 03 5623 1773, 9.00am – 5.30pm Monday to Friday so that we can provide tracking details.

ORDER TRACKING

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.

 ONLINE GIFT VOUCHERS

You can purchase an Online Gift Voucher via our website in Australian dollars (AUD), and send it instantly.

Simply select your chosen amount.

The Online Gift Voucher will then either be emailed to the buyer to print out or emailed to the recipient.

Our online Gift Vouchers are valid for 12 months from the date of purchase.

HOW TO REDEEM ONLINE GIFT VOUCHERS

Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout, and the amount will be deducted automatically from the cart including GST (after shipping costs are calculated).

ONLINE GIFT VOUCHERS TERMS & CONDITIONS

Our Online Gift Vouchers are valid for 12 months from date of purchase.

Online Gift Vouchers cannot be redeemed for cash.

Online Gift Vouchers are non transferrable.

We are not liable for delivery of an Online Gift Voucher to an incorrect or non-existent email address.

Promotional codes cannot be applied using an Online Gift Voucher.

If your order is less than the value of your Online Gift Voucher, the remaining balance will remain on the same Online Gift Voucher for future use.

If your order exceeds the value of your Online Gift Voucher, the additional amount must be paid with credit card / PayPal etc.

Returned items will be refunded as an Online Gift Voucher.

All remaining balances on your Online Gift Voucher past the valid date will be deemed invalid.

GST and or shipping is applicable on any products purchased with an Online Gift Voucher.