Frequently Asked Questions
Unfortunately we do not ship internally at this stage.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Some rings can be resized depending on the style and setting of the stones. In general, ladies rings are a size N and men’s rings are a size R. If a ring needs to be resized, please visit us in-store or call us for a quote.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Carat is the unit of weight or size for a diamond. Diamonds can range in size from a fraction of a carat to several carats.
When considering diamonds of equal quality, the larger stone will have more value.
Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A ‘seed’ (typically a round bead made of mother of pearl) is inserted into the freshwater mollusk. After three years, a pearl is then harvested.
Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
Total weight of the diamonds in the applicable product.
Yes, we offer an in-store engraving service.
Yes, we offer repairs on jewellery. Please take your item/s into our store and we will be able to provide you with an estimate for the repair.